Wisconsin issues bulletin on license remote testing process
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Regulatory Updates
Monday, October 26, 2020
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The Wisconsin Office of the Commissioner of Insurance (OCI) issued a bulletin providing an update for its agent licensing remote testing process now that three months have passed since it transitioned to its new agent licensing vendor, PSI Inc.
“Both OCI and PSI are aware that some candidates have been dealing with issues in the testing process. We are actively working together to identify and solve those problems. Through the on-going partnership between OCI and PSI, our goal is to ensure a seamless testing process – whether it be in-person or using the remote testing platform,” the bulletin stated.
The bulletin provided the following troubleshooting tips to assist candidates with potential problems:
- Double check the phone numbers you are using to contact PSI.
- For remote exams, always run the pre-test compatibility check on the device that you will use for the test, and make sure that no system updates have been implemented between the time you run the compatibility check and the time of your exam. Make sure you have a strong Internet connection and that you use the same Internet service for both the compatibility check and the actual exam.
- Once you have passed the exam, a score report will be emailed to you within 24 hours.
- Things like chewing gum or talking during remote testing will trigger the security software and potentially cause the proctor to stop the exam. There are multiple security rules in place to ensure that the remote testing process is as secure as the in-person process. See page 16 of the Candidate Information Bulletin which can be found on the OCI website here: https://oci.wi.gov/Pages/Agents/ApplyForALicense.aspx
- If you experience issues, you can reach out to PSI at any time during the scheduling or testing process. You can also contact OCI at [email protected]. OCI is not able to provide real-time assistance, but if you would like to contact us to describe your experience – positive or negative – we are happy to hear from you.
- If you decide that remote testing is not for you, there are physical test locations around Wisconsin.
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