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Inside look at Fidelity’s new claims processing system
Industry News, Operations, Technology
Monday, March 12, 2012
Exclusive
Fidelity National Financial is the largest title insurance company in the country. According to the latest report from the American Land Title Association, Fidelity had 37 percent market share, topping its closest competitor, First American Financial, by 10 percent. A company that size can run into process and efficiency obstacles, which is the reason the Innovation Group — a business process outsourcing and software company — approached it. Read on for the details of Innovation Group’s analytics implementation at Fidelity and what benefits the national underwriter could see from this new process.

 



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