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Should consumer complaint narratives be public? asks CFPB
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Industry News
Tuesday, July 22, 2014
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The Consumer Financial Protection Bureau is proposing a new policy that would empower consumers to publicly voice their complaints about consumer financial products and services, according to a release sent out by the agency. Publishing consumer narratives would provide important context to the complaint, help the public to detect specific trends in the market, aid consumer decision-making and drive improved consumer service.
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