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Experts share tips to help comply with complaint management
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Industry News
Wednesday, October 7, 2015
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During a recent October Research, LLC, webinar, Jonathan Cannon, counsel, BuckleySandler LLP said complaints can be like the canary in the coal mine, signaling a warning that something is wrong, or will be wrong. A consumer might file a complaint before filing a lawsuit. If a consumer complains about you to a regulator, it will raise your profile with that regulator, perhaps leading to an examination or even an enforcement action. It may be the signal that there is a systematic issue that needs to be addressed. Cannon and Chris Black, attorney and owner, Winged Foot Title LLC, shared tips on how to find, interpret, address and document complaints to not only maintain your compliance and customer satisfaction, but improve your processes and procedures.
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