Be prepared: Documenting escrow account controls and procedures

Some bad players may have tainted outsiders’ view of the way title and escrow companies handle consumer funds, despite the vast majority having controls and procedures in place to protect those funds from being stolen. Agents simply need to document those procedures and controls so they can provide that proof to lenders, regulators and consumers when they are questioned. During a recent webinar, two industry leaders walked attendees through the steps of gathering and documenting those policies and procedures.